Process Steps

1. Assess > 2. Evaluate > 3. Contract > 4. Implement

Enabler Tools

Policy | Advocacy and governance | People | Technology

Case Studies

Tool Index

Process Steps

Assess

1. Key performance indicators (KPIs)

2. Supply chain assessment

3. Supply chain mapping tools

4. Geo-mapping tools

5. Reporting and dissemination tools

  1. Five core principles
  2. Strategic questions
  3. Four steps for outsourcing decision making
  4. SWOT analysis application
  5. External benchmarking

Evaluate

1. Investment case model

2. High-level vendor assessment matrix

Contract

1. Critical success factors to contracting

2. Contracting cost models

3. Nine-step approach to successful contracting with suppliers

4. Template: request for proposal (RFP)

5. Example: service level agreement (SLA)

Implement

1. Steps for implementing an outsourcing contract

2. Transitioning the organisation

3. Performance management of third-parties ​

4. Procedures for good governance

Enabler Tools

Policy

1. Five core principles of procurement policies

2. ‘How To’ approach to understand existing policy tools and their impact on outsourcing​

3. Examples of effective policy tools

4. Background to policy tools for outsourcing​

Advocacy and governance

1. Benefits of an advocacy process​​

2. Three guidelines for advocacy processes and tools​

3. Example of a governance structure​

4. Example of a communication platform​

People

1. Staffing considerations and tools

2. Skills considerations and tools

3. Working conditions considerations and tools

4. Motivation considerations and tools

5. Capability matrix: needs assessment to make outsourcing decisions​

Technology

1. Electronic logistics management information systems (eLMIS)​

2. Visibility and analytics network (VAN)

3. Route optimisation

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