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  • Pages
01 About
02 Framework
03 Process Steps
04 ASSESS
05 ASSESS: Prioritise and analyse KPIs
06 ASSESS: Three approaches
07 ASSESS: Refresh approach
08 ASSESS: Light review approach
09 ASSESS: Deep dive approach
10 ASSESS: Tools
11 ASSESS: Supply chain mapping tools
12 ASSESS: Geo-mapping tools
13 ASSESS: Reporting and dissemination
14 EVALUATE
15 EVALUATE: Vendor evaluation and selection
16 EVALUATE: 4 steps for optimal outsourcing
17 EVALUATE: In-country supply chain assessment
18 EVALUATE: External benchmarking
19 EVALUATE: Investment case model
20 EVALUATE: High-level vendor assessment matrix
21 EVALUATE: Examples of vendor evaluation
22 CONTRACT
23 CONTRACT: Critical success factors for contracting
24 CONTRACT: Nine-step contracting approach
25 CONTRACT: Templates and examples
26 IMPLEMENT
27 IMPLEMENT - 3 Steps
28 IMPLEMENT - Managing the transition process
29 IMPLEMENT - Peformance management tools
30 IMPLEMENT - Governance procedures
31 IMPLEMENT - Examples of successful outsourcing arrangements
32 Enabler Tools
33 POLICY
34 POLICY: Introduction to procurement policy
35 POLICY: Examples of effective policy tools
36 ADVOCACY AND GOVERNANCE
37 ADVOCACY AND GOVERNANCE: Stakeholder expectations
38 ADVOCACY AND GOVERNANCE: Guidelines for advocacy processes
39 ADVOCACY AND GOVERNANCE: Examples of governance structure and communication platforms
40 ADVOCACY AND GOVERNANCE: Example of logistic working groups
41 ADVOCACY AND GOVERNANCE: Example of supplier forums
42 PEOPLE
43 PEOPLE: Introduction and capability matrix
44 PEOPLE: Considerations across Process Steps
45 PEOPLE: Skills considerations
46 PEOPLE: Working conditions
47 PEOPLE: Motivation considerations
48 PEOPLE: UK Case study
49 TECHNOLOGY
50 TECHNOLOGY: Introduction
51 TECHNOLOGY: VAN
52 TECHNOLOGY: eLMIS
53 TECHNOLOGY: OpenLMIS
54 TECHNOLOGY: Logistimo
55 TECHNOLOGY: Stock Visibility System (SVS)
56 TECHNOLOGY: Route optimisation
57 CASE STUDIES
58 CASE STUDY: Zambia
59 CASE STUDY: Kenya
60 CASE STUDY: Uganda
61 CASE STUDY: Mozambique
62 Pharmacy toolkit
63 Pharmacy toolkit intro
64 Pharmacy toolkit case studies
65 Pharmacy toolkit framework
66 Pharmacy Assess
67 Pharmacy Evaluate
68 Pharmacy Contract
69 Pharmacy Implement
70 Pharmacy Enabler tools
71 Laboratory services toolkit
72 Laboratory services toolkit introduction
73 Laboratory services toolkit review
74 Laboratory services toolkit framework
75 Laboratory services: Assess
76 Laboratory services: Evaluate
77 Laboratory services: Contract
78 Laboratory services: Implement
79 Laboratory services: Enabler tools
80 Tool Index
81 Acknowledgements
82 CONTACT

Process Steps

1. Assess > 2. Evaluate > 3. Contract > 4. Implement

Enabler Tools

Policy | Advocacy and governance | People | Technology

Case Studies

OSTKonline, OSTK, outsourcing toolkit

Enabler Tool

Advocacy and governance

This tool will help you develop buy-in to and support for the outsourcing process from a range of key stakeholders

In this section you will learn:

  • How to develop an advocacy process
  • Which stakeholders to engage in the advocacy process
  • How to communicate with all stakeholders

Advocacy and governance are Enabler Tools that contribute to the success of outsourcing initiatives. Advocacy is an activity by an individual or group that aims to influence decisions within political, economic, and social institutions. It seeks to establish early commitment, approval and support from key stakeholders to engage in a particular project or initiative in a substantial manner. This contributes to the success and sustainability of outsourcing initiatives. It is important to ensure the advocacy process is established upfront, that communication is clear and understood and to be consistent throughout the project timeline for improved trust and confidence between stakeholders.

Advocacy and governance will guide you through:

Stakeholder expectations of the advocacy process

Learn more

Three guidelines for advocacy processes and tools

Learn more

Examples of governance structure and communication platforms

Learn more

The Advocacy and governance tool will help you:

  • Analyse a list of relevant stakeholders from both public and private sectors, and donor partners
  • Decide on which stakeholders to engage based on known benefits
  • Identify appropriate ways to engage stakeholders
  • Share the advocacy process and timelines with stakeholders

While using the Advocacy and governance tool you will:

  • Need the list of key stakeholders with purpose and benefits, your workplan and terms of reference document and an agenda with a ‘third-party’ approach
  • Be required to hold a high-level workshop for early stakeholder buy-in
  • Have to set up project management and organisation structures
  • Communicate ways of working and reporting to all stakeholders

Team and role requirements

Advocacy and governance require you to have a thorough understanding of the roles performed and benefits brought by each stakeholder to the project. The key stakeholders and their roles and purpose will be discussed on the next page.

After using the Advocacy and governance tool you will:

  • Have an understanding of who the stakeholders are
  • Know why consistent stakeholder engagement is important
  • Understand how to implement an advocacy process from project sign-off to completion
  • Be able to refer to examples where governance structures and communication have worked

Advocacy and governance connects to the following Process Steps:

1. Assess key stakeholders including senior supply chain managers have signed off the process of supply chain assessment
2. Evaluate buy-in to and approval of the Investment Case for outsourcing from a cross-functional work team
3. Contract senior management in relevant departments approve the tender process and give their inputs to develop the brief/selection of third-party logistics
4. Implement transparent and open dialogue between stakeholders is retained during the implementation phase to course correct
NEXT: Managing stakeholder expectations

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