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  • Pages
01 About
02 Framework
03 Process Steps
04 ASSESS
05 ASSESS: Prioritise and analyse KPIs
06 ASSESS: Three approaches
07 ASSESS: Refresh approach
08 ASSESS: Light review approach
09 ASSESS: Deep dive approach
10 ASSESS: Tools
11 ASSESS: Supply chain mapping tools
12 ASSESS: Geo-mapping tools
13 ASSESS: Reporting and dissemination
14 EVALUATE
15 EVALUATE: Vendor evaluation and selection
16 EVALUATE: 4 steps for optimal outsourcing
17 EVALUATE: In-country supply chain assessment
18 EVALUATE: External benchmarking
19 EVALUATE: Investment case model
20 EVALUATE: High-level vendor assessment matrix
21 EVALUATE: Examples of vendor evaluation
22 CONTRACT
23 CONTRACT: Critical success factors for contracting
24 CONTRACT: Nine-step contracting approach
25 CONTRACT: Templates and examples
26 IMPLEMENT
27 IMPLEMENT - 3 Steps
28 IMPLEMENT - Managing the transition process
29 IMPLEMENT - Peformance management tools
30 IMPLEMENT - Governance procedures
31 IMPLEMENT - Examples of successful outsourcing arrangements
32 Enabler Tools
33 POLICY
34 POLICY: Introduction to procurement policy
35 POLICY: Examples of effective policy tools
36 ADVOCACY AND GOVERNANCE
37 ADVOCACY AND GOVERNANCE: Stakeholder expectations
38 ADVOCACY AND GOVERNANCE: Guidelines for advocacy processes
39 ADVOCACY AND GOVERNANCE: Examples of governance structure and communication platforms
40 ADVOCACY AND GOVERNANCE: Example of logistic working groups
41 ADVOCACY AND GOVERNANCE: Example of supplier forums
42 PEOPLE
43 PEOPLE: Introduction and capability matrix
44 PEOPLE: Considerations across Process Steps
45 PEOPLE: Skills considerations
46 PEOPLE: Working conditions
47 PEOPLE: Motivation considerations
48 PEOPLE: UK Case study
49 TECHNOLOGY
50 TECHNOLOGY: Introduction
51 TECHNOLOGY: VAN
52 TECHNOLOGY: eLMIS
53 TECHNOLOGY: OpenLMIS
54 TECHNOLOGY: Logistimo
55 TECHNOLOGY: Stock Visibility System (SVS)
56 TECHNOLOGY: Route optimisation
57 CASE STUDIES
58 CASE STUDY: Zambia
59 CASE STUDY: Kenya
60 CASE STUDY: Uganda
61 CASE STUDY: Mozambique
62 Pharmacy toolkit
63 Pharmacy toolkit intro
64 Pharmacy toolkit case studies
65 Pharmacy toolkit framework
66 Pharmacy Assess
67 Pharmacy Evaluate
68 Pharmacy Contract
69 Pharmacy Implement
70 Pharmacy Enabler tools
71 Laboratory services toolkit
72 Laboratory services toolkit introduction
73 Laboratory services toolkit review
74 Laboratory services toolkit framework
75 Laboratory services: Assess
76 Laboratory services: Evaluate
77 Laboratory services: Contract
78 Laboratory services: Implement
79 Laboratory services: Enabler tools
80 Tool Index
81 Acknowledgements
82 CONTACT

Process Steps

1. Assess > 2. Evaluate > 3. Contract > 4. Implement

Enabler Tools

Policy | Advocacy and governance | People | Technology

Case Studies

OSTKonline, OSTK, outsourcing toolkit

Advocacy and governance

Example of supplier forums

In this example you will:

  • Learn what a supplier forum is
  • Discover a step-by-step approach to setting effective agenda items
  • See an example of a successful supplier forum

What are supplier forums?

A supplier forum is a tool for communication between government supply chain management organisations and private suppliers. Holding supplier forums encourages networking for beneficial relationships beyond the forum. Supplier forums are networking meetings between supply chain management organisations from the public sector and private sector suppliers (individuals or organisations providing supply chain products or services). They can be centred on a particular health programme (e.g. HIV/AIDS) or a particular functional activity in the supply chain (e.g. freight forwarding).

Supplier forums share best practices, strategic approaches, innovation and product developments, scientific and regulatory updates between the public sector and private suppliers. They are a platform to encourage interactions and networking among participants that can initiate beneficial and long-lasting relationships beyond the forum.

Supplier forums occur periodically on scheduled dates at set locations. The government would host the forum and invite participants from the private sector at their discretion. The private sector can also fulfil the role of host. The forum contains a set agenda for participants to follow. This might include breakaway sessions on specific topics with time allocated for networking or discussion.

Step-by-step approach to setting deliberate and effective agenda items

A successful supplier forum agenda can adopt a ‘3P’ approach. Adopting a ‘3P’ approach ensures supplier forums are planned and executed well to achieve their purpose. The 3 'P's stand for purpose, people and process.

1. Purpose: Begin by defining the overall purpose of the supplier forum in a discernible manner, why it is being held and what it aims to achieve. Construct the purpose statement as a ‘do-able’ such as ‘to share best practices in warehouse management’. If there are breakaway subject-specific sessions planned for the forum, define the purpose for each session.

2. Process: Define how the agenda items will run, what specific things will take place within the supplier forum to achieve the purpose (e.g. presentations, panel discussions, networking sessions).

3. People: Define who will attend the supplier forum to achieve the purpose. Invite participants in a timely manner and ensure they understand what is expected of them when they arrive at the forum.


Example of a successful supplier platform

The Nutrition Health programme forum hosted by the united nations international children’s fund is an example of a successful supplier platform. A two-day forum in 2019 to learn about progress made towards meeting nutrition-supply related result indicators (purpose statement). The forum was structured in breakaway sessions on topics of supply chain functions, each with an agenda and technical experts (where relevant). The agenda from the two-day forum is outlined below.

Nutrition supply forum - Agenda Day 1


Programme session

Welcome and opening remarks

UNICEF Supply Division overview

Sustainable Development Goals and UNICEF's nutrition strategy

Update on WHO Guidelines on Nutrition including scientific evidence requirements for new RUTF products

Procurement and contracting session

UNICEF's influencing markets approach

UNICEF Nutrition procurement overview and update for key commodities

WFP Nutrition procurement overview and update for key commodities

USAID/FFP Nutrition procurement overview and update for key commodities

Supplying to UNICEF - contracting process for nutrition products and contract management

Panel discussion: market experience with raw materials - dairy, peanuts, vitamins and minerals

Anthropometric equipment: tender and market update

Technical and quality assurance session

Quality Assurance System for Nutrition Products - Policy Framework

Results of UNICEF Pre-Delivery Inspection (PDI) and testing of nutritional products in 2018+ Trending of test results for improved performance

Specifications and quality assurance for anthropometric equipment

GMP Inspections: new trends and major observations

Updates on regulation: Codex and RUTF & MNP

Nutrition supply forum - Agenda Day 2


Technical and quality assurance session

Inter-Agency stability requirements for specialized foods

Process capability and statistical process control (SPC)

Update from Inter-Agency working group for specialized Nutritious Food Products

Upstream and downstream supply chain session

UNICEF response to emergencies

Supply chain of nutrition products and supply chain issues

Markets, products and innovation session

UNICEF's approach to innovation and scaling up innovation for nutrition

RUTF formulations with alternative ingredients

Innovation height measuring devices

Market place with presentations and exhibitions on various topics

Wrap-up and closing

Summary of Enabler Tool: Advocacy and governance

This Enabler Tool, Advocacy and governance, has focused on how to develop an advocacy process for developing outsourcing buy-in. Advocacy and governance have guided you through understanding stakeholder expectations, guidelines for advocacy processes and tools and supplied examples of governance structure and communication platforms. Advocacy and governance work with Policy, People and Technology to support the Process Steps.

NEXT: Explore Enabler Tool — People

About | Framework | Pharmacy toolkit | Laboratory services toolkit | Tool Index | Acknowledgements | Contact