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Considerations across the Process Steps

In this section, you will learn:

  • How to apply People considerations across the Process Step
  • The recommended People tools and Key Performance Indicators (KPIs) for each Process Step

The levers of the People pathway work together to produce an adequate pool of workers to fill critical supply chain positions. Filling all critical supply chain positions and competencies significantly affects key performance measures such as revenue, costs, and quality. It is therefore vital to the supply chain strategy. Because of how tightly coupled these positions are to the performance of the supply chain, an absence of qualified workers for a critical role can have devastating results.

Some elements of People are cross-cutting across all four Process Steps. People assumes:

  • All critical supply chain positions and competencies are filled, and there is an adequate pool of workers to fill supply chain roles or functions. In many contexts, the skilled supply chain workers pool is insufficient and unevenly distributed, with more workers in the private sector rather than the public sector. A robust pool of skilled workers is necessary to staff a supply chain system and ensure supply chain performance.
  • The proper job description and the specific qualifications for supply chain positions are accurately described.
  • An effective recruitment system exists for supply chain positions; workers have job security and competitive salaries.
  • General recruitment and hiring policies exist, Equal Employment Opportunity policies cover recruitment practices and public sector recruitment and hiring policies permit staff with adequate supply chain experience.

How People interacts with each Process Step

Explore how People interacts with each Process Step and the recommended tools by clicking 'Find out more'.

Key Performance Indicators (KPIs) for People

You can use the following KPIs to measure progress towards achieving expected outcomes (see the People that Deliver library of competencies and designations for more KPIs).

  • Percentage of critical positions currently filled at each level.
  • Percentage of critical supply chain management competencies that are present in existing positions.
  • Percentage of staff that have agreed to the employee handbook, which states the organisation’s mission, policies and expectations.
  • Different employees perform internal control, authorisation, recording, and custody of assets duties.