65/82
  • Pages
01 About
02 Framework
03 Process Steps
04 ASSESS
05 ASSESS: Prioritise and analyse KPIs
06 ASSESS: Three approaches
07 ASSESS: Refresh approach
08 ASSESS: Light review approach
09 ASSESS: Deep dive approach
10 ASSESS: Tools
11 ASSESS: Supply chain mapping tools
12 ASSESS: Geo-mapping tools
13 ASSESS: Reporting and dissemination
14 EVALUATE
15 EVALUATE: Vendor evaluation and selection
16 EVALUATE: 4 steps for optimal outsourcing
17 EVALUATE: In-country supply chain assessment
18 EVALUATE: External benchmarking
19 EVALUATE: Investment case model
20 EVALUATE: High-level vendor assessment matrix
21 EVALUATE: Examples of vendor evaluation
22 CONTRACT
23 CONTRACT: Critical success factors for contracting
24 CONTRACT: Nine-step contracting approach
25 CONTRACT: Templates and examples
26 IMPLEMENT
27 IMPLEMENT - 3 Steps
28 IMPLEMENT - Managing the transition process
29 IMPLEMENT - Peformance management tools
30 IMPLEMENT - Governance procedures
31 IMPLEMENT - Examples of successful outsourcing arrangements
32 Enabler Tools
33 POLICY
34 POLICY: Introduction to procurement policy
35 POLICY: Examples of effective policy tools
36 ADVOCACY AND GOVERNANCE
37 ADVOCACY AND GOVERNANCE: Stakeholder expectations
38 ADVOCACY AND GOVERNANCE: Guidelines for advocacy processes
39 ADVOCACY AND GOVERNANCE: Examples of governance structure and communication platforms
40 ADVOCACY AND GOVERNANCE: Example of logistic working groups
41 ADVOCACY AND GOVERNANCE: Example of supplier forums
42 PEOPLE
43 PEOPLE: Introduction and capability matrix
44 PEOPLE: Considerations across Process Steps
45 PEOPLE: Skills considerations
46 PEOPLE: Working conditions
47 PEOPLE: Motivation considerations
48 PEOPLE: UK Case study
49 TECHNOLOGY
50 TECHNOLOGY: Introduction
51 TECHNOLOGY: VAN
52 TECHNOLOGY: eLMIS
53 TECHNOLOGY: OpenLMIS
54 TECHNOLOGY: Logistimo
55 TECHNOLOGY: Stock Visibility System (SVS)
56 TECHNOLOGY: Route optimisation
57 CASE STUDIES
58 CASE STUDY: Zambia
59 CASE STUDY: Kenya
60 CASE STUDY: Uganda
61 CASE STUDY: Mozambique
62 Pharmacy toolkit
63 Pharmacy toolkit intro
64 Pharmacy toolkit case studies
65 Pharmacy toolkit framework
66 Pharmacy Assess
67 Pharmacy Evaluate
68 Pharmacy Contract
69 Pharmacy Implement
70 Pharmacy Enabler tools
71 Laboratory services toolkit
72 Laboratory services toolkit introduction
73 Laboratory services toolkit review
74 Laboratory services toolkit framework
75 Laboratory services: Assess
76 Laboratory services: Evaluate
77 Laboratory services: Contract
78 Laboratory services: Implement
79 Laboratory services: Enabler tools
80 Tool Index
81 Acknowledgements
82 CONTACT

Process Steps

1. Assess > 2. Evaluate > 3. Contract > 4. Implement

Enabler Tools

Policy | Advocacy and governance | People | Technology

Case Studies

Specialised Toolkit: Pharmacy

The toolkit for effective outsourcing to pharmacies

In this section, you will learn:

  • What the retail pharmacy outsourcing toolkit framework looks like

The retail pharmacy toolkit is hosted in a framework of sequential Process Steps and Enabler Tools. The process steps describe the ‘what’ and ‘how’ of an outsourcing initiative. The Enabler Tools are cross-cutting and support the Process Steps.

The retail pharmacy outsourcing toolkit framework8

Process Steps

These are sequential along the retail pharmacy model journey and are described as follows:

Process Steps
1. Assess

Assess the government and ministry of health sentiment to outsourcing, the current healthcare landscape, and the outsourcing opportunity for utilising pharmacies.

2.Evaluate

Design or select a retail pharmacy drug distribution model and evaluate the investment case to determine the qualitative and financial implications.

3. Contract

Define your outsourcing arrangement parameters and create contractual agreements with pharmacies and other outsourcing partners.

4. Implement

Develop and transition capabilities, establish performance management and governance procedures.

Enabler Tools

These support the delivery of the Process Steps, described as follows:

Enabler Tools
OSTKonline, OSTK, outsourcing toolkit
OSTKonline, OSTK, outsourcing toolkit
OSTKonline, OSTK, outsourcing toolkit
Policy

Understanding relevant public policies, national laws, and regulations regarding outsourcing distribution to pharmacies.

Advocacy and governance

Implementing practices and tools that enhance senior management buy-in to outsourcing and build an enabling environment.

People

Building human resource capacity and capability, developing an organisational structure to manage a successful outsourced relationship.

Technology

Identifying and utilising systems and technology to enhance dispensing, reporting, visibility, decision-making, and performance management.

NEXT: Process Step 1: Assess

About | Framework | Pharmacy toolkit | Laboratory services toolkit | Tool Index | Acknowledgements | Contact

8Source: Lighthouse Team Analysis 2020.