Specialised Toolkit: Pharmacy
The toolkit for effective outsourcing to pharmacies
In this section, you will learn:
- What the retail pharmacy outsourcing toolkit framework looks like
The retail pharmacy toolkit is hosted in a framework of sequential Process Steps and Enabler Tools. The process steps describe the ‘what’ and ‘how’ of an outsourcing initiative. The Enabler Tools are cross-cutting and support the Process Steps.
The retail pharmacy outsourcing toolkit framework8
Process Steps
These are sequential along the retail pharmacy model journey and are described as follows:
Enabler Tools
These support the delivery of the Process Steps, described as follows:
Understanding relevant public policies, national laws, and regulations regarding outsourcing distribution to pharmacies.
Implementing practices and tools that enhance senior management buy-in to outsourcing and build an enabling environment.
Building human resource capacity and capability, developing an organisational structure to manage a successful outsourced relationship.
Identifying and utilising systems and technology to enhance dispensing, reporting, visibility, decision-making, and performance management.
8Source: Lighthouse Team Analysis 2020.