Examples of successful outsourcing arrangements

In this section you will learn:

• Best practices and lessons from implementing outsourcing in Mozambique

Summary of Process Step: Implement

In this Process Step, Implement, you have learnt critical success factors for contract implementation and the steps needed to implement a contract. These steps include managing the transition process, monitoring and tracking performance and how to establish good governance procedures. Finally, Implement provided a few examples of best practices and lessons learnt from implementing outsourcing in Mozambique.

The focus of the Outsourcing Toolkit will now shift to the cross-cutting Enabler Tools which support the Process Steps.