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  • Pages
01 About
02 Framework
03 Process Steps
04 ASSESS
05 ASSESS: Prioritise and analyse KPIs
06 ASSESS: Three approaches
07 ASSESS: Refresh approach
08 ASSESS: Light review approach
09 ASSESS: Deep dive approach
10 ASSESS: Tools
11 ASSESS: Supply chain mapping tools
12 ASSESS: Geo-mapping tools
13 ASSESS: Reporting and dissemination
14 EVALUATE
15 EVALUATE: Vendor evaluation and selection
16 EVALUATE: 4 steps for optimal outsourcing
17 EVALUATE: In-country supply chain assessment
18 EVALUATE: External benchmarking
19 EVALUATE: Investment case model
20 EVALUATE: High-level vendor assessment matrix
21 EVALUATE: Examples of vendor evaluation
22 CONTRACT
23 CONTRACT: Critical success factors for contracting
24 CONTRACT: Nine-step contracting approach
25 CONTRACT: Templates and examples
26 IMPLEMENT
27 IMPLEMENT - 3 Steps
28 IMPLEMENT - Managing the transition process
29 IMPLEMENT - Peformance management tools
30 IMPLEMENT - Governance procedures
31 IMPLEMENT - Examples of successful outsourcing arrangements
32 Enabler Tools
33 POLICY
34 POLICY: Introduction to procurement policy
35 POLICY: Examples of effective policy tools
36 ADVOCACY AND GOVERNANCE
37 ADVOCACY AND GOVERNANCE: Stakeholder expectations
38 ADVOCACY AND GOVERNANCE: Guidelines for advocacy processes
39 ADVOCACY AND GOVERNANCE: Examples of governance structure and communication platforms
40 ADVOCACY AND GOVERNANCE: Example of logistic working groups
41 ADVOCACY AND GOVERNANCE: Example of supplier forums
42 PEOPLE
43 PEOPLE: Introduction and capability matrix
44 PEOPLE: Considerations across Process Steps
45 PEOPLE: Skills considerations
46 PEOPLE: Working conditions
47 PEOPLE: Motivation considerations
48 PEOPLE: UK Case study
49 TECHNOLOGY
50 TECHNOLOGY: Introduction
51 TECHNOLOGY: VAN
52 TECHNOLOGY: eLMIS
53 TECHNOLOGY: OpenLMIS
54 TECHNOLOGY: Logistimo
55 TECHNOLOGY: Stock Visibility System (SVS)
56 TECHNOLOGY: Route optimisation
57 CASE STUDIES
58 CASE STUDY: Zambia
59 CASE STUDY: Kenya
60 CASE STUDY: Uganda
61 CASE STUDY: Mozambique
62 Pharmacy toolkit
63 Pharmacy toolkit intro
64 Pharmacy toolkit case studies
65 Pharmacy toolkit framework
66 Pharmacy Assess
67 Pharmacy Evaluate
68 Pharmacy Contract
69 Pharmacy Implement
70 Pharmacy Enabler tools
71 Laboratory services toolkit
72 Laboratory services toolkit introduction
73 Laboratory services toolkit review
74 Laboratory services toolkit framework
75 Laboratory services: Assess
76 Laboratory services: Evaluate
77 Laboratory services: Contract
78 Laboratory services: Implement
79 Laboratory services: Enabler tools
80 Tool Index
81 Acknowledgements
82 CONTACT

Process Steps

1. Assess > 2. Evaluate > 3. Contract > 4. Implement

Enabler Tools

Policy | Advocacy and governance | People | Technology

Case Studies

Specialised Toolkit: Pharmacy

The toolkit for effective outsourcing to pharmacies

This specialised outsourcing toolkit will help with outsourcing the distribution of medicines to pharmacies and other pick-up points.

Download this toolkit in the following languages:

Français
Português
English

In this toolkit, you will learn:

  • How this toolkit can support public health
  • The role of a retail pharmacy distribution model
  • Three examples of retail pharmacy distribution models
  • Outsourcing Process Steps for retail pharmacy distribution
  • The Enabler Tools to support retail pharmacy outsourcing

Who is this toolkit for?

This toolkit forms part of the broader OSTK.

Explore the broader OSTK framework here

This toolkit applies the OSTK framework to a pharmacy setting and is intended as a resource for those in the public sector considering outsourcing medication distribution (including antiretrovirals) through retail or private sector pharmacies and other alternative pick-up points. It is a repository of tools, models, guides, and practices that can inform a country’s assessment, design and evaluation of distribution models and the subsequent implementation and management of that chosen retail pharmacy model. The toolkit provides examples of outsourced distribution through pharmacies in five African countries. The toolkit is designed for use by government departments and partners, for example:

  • Ministry of Health senior management
  • Ministry of Health Heads of health programmes
  • District/Regional Health Officers
  • Donors and Implementing Partners
  • Central Medical Stores Management
  • Community-Based Organisations

Why develop a toolkit for retail pharmacy distribution?

The toolkit is a specific guide and reference document supporting users seeking to explore medicine distribution through retail or private sector pharmacies. It provides steps, processes, practices, and tools to support the ministry of health and other organisations as an easy-to-use and credible set of resources. The toolkit identifies lessons, approaches and practices from African countries that leverage pharmacies to strengthen healthcare delivery.

This toolkit will guide you through

Distribution through pharmacies case studies

Learn more

The toolkit for effective outsourcing to pharmacies

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Outsourcing Process Steps for retail pharmacy distribution

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The Enabler Tools to support retail pharmacy outsourcing

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NEXT: The role of retail pharmacies in public health

About | Framework | Pharmacy toolkit | Laboratory services toolkit | Tool Index | Acknowledgements | Contact