Process Step 3:

Contract

The toolkit for effective outsourcing to pharmacies

In this section, you will learn:

  • How to select and prioritise pharmacies as alternative outsourced partners for distributing medicines to patients.

The outcomes and benefits of Contract include:

  1. The development of a rigorous brief and set of criteria for retail pharmacy selection
  2. The issuance of a ‘request for participation’ (RFP) to pharmacies
  3. Operating model negotiation and terms and conditions agreed
  4. Awarding of contracts

It is suggested that this section be read in consultation with Policy and People.

A four-step contracting process has been successfully adapted from lessons learnt in the private sector:

Task 1:

Onboard stakeholders, set criteria for pharmacy participation

Task 2:

Develop a brief and issue a request for participation

Task 3:

Pharmacy engagement, review, and negotiation

Task 4:

Award contracts and sign MOU/SLA with pharmacies

Summary of Process Step: Contract

This Process Step, Contract, has covered selecting and prioritising pharmacies as alternative outsourced partners for distributing medicines to patients. The following Process Step, Implement, is concerned with what is needed to operationalise the outsourcing model.